Shipping policy

Effective Date: 14 April, 2025

1. Introduction

At Calma Stores LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.calmamovement.com

2. Shipping Destinations

Countries We Ship To:
- United States, excluding Alaska, Hawaii, Puerto Rico, and other territories

3. Shipping Costs and Delivery

Domestic Shipping (United States):
- In the United States we offer Free Shipping on select products.
- Standard delivery for equipment is curbside - as close to your entrance or garage as possible.

4. Order Processing Time

After placing your order, you'll receive an email confirmation with your order number and a payment pre-authorization. We typically verify stock within 1–2 business days before charging your card and processing the shipment. If an item is out of stock or backordered, we’ll notify you promptly with alternative options.
Order Cut-Off Time:
- Orders placed before 5pm PST will begin processing the same day.
Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:
- In Stock and Ready to Ship products will typically ship within 3-5 business days from the date the order was placed. Delivery will typically take a further 5-10 business days. Please allow up to 15 days from order date.
- Made-to-order products need to allow time for production or assembly before delivery depending on the brand, including standard freight shipping. Please see the product page for more specific shipping information.

International Shipping:
- We do not ship internationally at this time.
Notes:
- Estimated shipping times are approximate and not guaranteed. We work closely with our vendors to ensure orders are shipped as quickly as possible.

6. Shipping Methods and Carriers

- We partner with reputable carriers to ensure your package arrives safely.
Shipment Tracking:
- All orders include tracking information, which will be provided by email once your order has shipped.

7. Order Tracking

Tracking Information:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing tracking details
How to Track Your Order:
- We offer tracking and you will be notified once your package has shipped
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Support Team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@calmamovement.com or (302) 440-2625.

Lost Packages:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.

If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

Reporting Damage:
- Take photos of the damaged packaging and items.
- Contact us within 48 hours at support@calmamovement.com

If your package arrives damaged:

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
- Contact us within 48 hours of receiving your package.
- Provide your order number and details of the missing item(s).

If any items are missing from your order:

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:

Returns are accepted within 30 days of receiving your order - unless a particular brand's policy specifies otherwise, which will be noted on the product page.

Conditions for Returns:

Items must be unused, undamaged, and in their original packaging.
Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs:

Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds:

Refunds are processed within 7 days after receiving the returned item.
Refunds will be issued to the original payment method.

For More Information:

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address or Address Changes

Address Accuracy:
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
- If a package is returned to us due to an incorrect address:
  - We will contact you to arrange reshipment.
  - Additional shipping charges may apply.
Address Changes
- If you need to change the shipping address after your order has been processed or shipped, we will do our best to accommodate the request. However, this may cause delays. Any additional fees incurred due to the address change will be the customer’s responsibility.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@calmamovement.com
Customer Service Phone: (302) 440-2625
Business Address:

Calma Stores LLC, 8 The Green, Suite B, Dover DE 19901, United States

Our customer service team is available Monday to Friday, 10 AM to 7 PM (PST)

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Calma Stores LLC!

We appreciate your business and are committed to providing you with exceptional service.